24/7 Software Blog

According to a recent NPR article entitled 'It Was A Mistake Of Epic Proportions,' United CEO Testifies and written by Camila Domonoske & David Schaper, the CEO of United Airlines was “in the hot seat on Capitol Hill” Tuesday morning.

The NPR article states that CEO Oscar Munoz was “answering pointed questions from members of Congress about last month's incident in which a United passenger was dragged off a plane.”

"’It was a mistake of epic proportions,’ United CEO Oscar Munoz told representatives, as he explained how United has changed its rules moving forward. ‘In hindsight, clearly our policies broke down," explains Munoz in the article.

We agree with both statements. But, did this “mistake of epic proportions” or the ‘policy breakdown’ need to happen?

No - which is why many other airlines were questioned.

Domonoske and Schaper’s article explains that “executives from other airlines” were present as well during the examination.

Their report says that Congress scrutinized “customer service problems across the commercial aviation industry and considers legislation to better protect airline passengers.”

Why does it always take a devastating incident to drive change? Why don’t you regularly review your processes to avoid potential breakdowns altogether?

Super Bowl 50  - the biggest event of the year - is three days away.

We’re sure Levi’s Stadium is ready for February 7th.

Would your property be able to handle a large scale event like the Super Bowl?

Our last November 19th article regarding Super Bowl 50 discusses the importance of having a well-organized emergency management plan in place.

From bomb threats to severe weather conditions, your property must always be prepared for what may happen.

The importance of having your emergency management plan ready hasn’t changed, and with only a few days left to the most watched event of the year, we decided to give you four ways to master success at any of your events.

9/11 caused radical changes for security professionals.

It has been almost 15 years since the attacks, and the industry is still working incessantly to improve its security standards.

Enhancing security is a constant post 9/11 concern, and properties that are not prepared for the worst become susceptible to other attacks.

You need to be prepared.

You need to be prepared because most properties, especially sports stadiums, are ‘soft targets’ for terrorist attacks.

A ‘soft target’ is a property that’s unprotected or vulnerable, especially to terrorist attack.

This hits home for us, because we work diligently with professionals like yourself to improve operations to ensure the safety of everyone on your property on a daily basis.

Glendale, Arizona is heating up Monday – and it has nothing to do with the weather.

January 11th is the College Football Playoff National Championship hosted at University of Phoenix Stadium.

Alabama and Clemson will face off with the intention of taking home the prized national championship trophy.

Memories will be made. Emotions will run high. Security will be heightened.

We’re confident this will be a seamless event, though, especially at the stadium.


University of Phoenix Stadium is one of our well-prepared, well-organized, and highly proactive clients.

We’re confident that they’re ready for their “National Championship” event.

Tomorrow’s a whole new year.

A new year of opportunity for you and your staff.

It’s the first day of 2016 and it can either be a year of high-stress, headaches, and chaos…

Or, you can read this article and find out how professional operations like yours can achieve peace of mind this upcoming year.

Last year, we wrote an article about how to start a legacy in 2015. This year, we’re going to show you how you can grow it using the ACDA Principle™.

But before we get into the Principle, let’s take a look at your 2015 operation so you can fully appreciate and understand the ‘legacy’ you’ll be growing in 2016.

After partnering with professional operations for years, we created the ACDA Principle™ to be used for helping operations like yours achieve peace of mind.

But, we couldn’t have developed this standard without the help of our clients, supporters, and expert community.

With that said, thank you to everyone that has made ISS 24/7 the award-winning solutions provider we are today!

You’ve helped us become the company that’s leading the charge of providing peace of mind to the world’s greatest properties, stadiums, facilities, venues, arenas, airports, hospitals, events, racetracks, concerts, conventions, fairs, festivals, and operators.