You’ve got to manage a plethora of data.
From your issues to incidents, to your work orders and customer service requests – your team is communicating a lot of information.
It can be overwhelming, especially if you’re using multiple tools to manage each aspect.
But, that’s not all.
You’re probably using your incident management system (IMS) to manage everything coming into your command center.
Issues, incidents, customer requests, and important operational task are all managed from your IMS.
Does this sound familiar?
We cannot stress enough how dangerous this is to the efficiency of your operation.
It’s a matter of time before low-priority items go under the radar and nothing gets done.
You must change this today.
But how do you start?
You stop critical operational tasks from integrating with your high-priority incidents.
You separate them.
You implement task management software.