Standardization Incident Management Analysis
The #1 Reason Why You Need Standardized Incident Management
“I’ll be right behind you guys,” you shout to your operations team as they make their way out of the office.
It’s 1 AM, and you’re finishing up the final report on tonight’s event.
There’s only one last item on your to-do list.
You’ll review the incident reports from tonight, tally everything on your spreadsheet, record the information on your Monday morning report, and be on your way home.
You take the final swig of your water and begin reviewing the numbers from tonight.
“Here we go,” you whisper to yourself.
“Only one record of vomit,” you continue.
“That's pretty good,” you think to yourself.
“One fight,” you read aloud.
You continue reviewing the reports.
But, after three more minutes of review, you stop in your tracks.
“Wait a minute,” you shout.
Something is not right here.
All personnel and departments record incident types differently.
You begin listing the variations.
- “1 vomit.”
- “1 puke.”
- “2 throw up.”
The list goes on and on.
Your report for Monday will be inaccurate if you don’t fix this error.
You must fix it.
It’s now 1:12 AM.
You call Jack from security and tell him that you’re going to be a little longer.
It looks like another night that you won’t get to say goodnight to your husband and children.
But, you must ensure your numbers are accurate, and not only for Monday but all future analysis of your property’s incidents.
You need standardization.
And, you need it now.
