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24/7 Software Blog

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).

The end of summer is coming up in September.

We figured it would be an excellent time to reflect on how you did so far.

How do you think your season is coming along?

Did you oversee several events?

We’re aware of the summer of festivals, and we know your customers are paying big bucks to have fun.

But, with that brings the potential for threats to your operation.

From issues to incidents, you must be prepared for all things.

How would you measure your efficiency?

If you’re not sure how to measure your ability, here’s a question for you: as an event manager, how stressed are you?

If your stress level is high, there’s a very high probability that your efficiency could be lower than you need.

We get it; knowing this is overwhelming.

But we’re going to help you get through it and understand the areas of your operation you should address to reduce this stress.

We’ve created a principle that helps you understand your current strategy – it’s called the ACDA Principle™ (pronounced act-duh).

It covers the four areas of your operation: Awareness, Communication, Documentation, and Analysis.

We encourage you to refer to the Principle regularly.

It’ll keep your efficiency high, and your stress low.

You are the steward of safety at property.

Take a step back and ponder this responsibility, and then take a deep breath – because it’s big.

The safety of your customers, colleagues, boss, and every person who enters your property rests on your shoulders.

You’re constantly taking in overwhelming amounts of information.

From “do this,” to “do that,” you’re always faced with supplemental training in response to new policies or changes in industry policy.

Then, you’re tasked to train and monitor your team.

Are they doing everything they need or could be doing?

Do you sometimes feel like you have zero control over your operation?

How do you keep up?

How do you know what the best practices should be for your property?

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your customers, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

Keep reading; we’re going to share three ways for you to be a successful steward of safety.

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

They’re always falling behind.

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

Just because it’s the latest solution – that doesn’t make it the best.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But that doesn’t also mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then, we’ll maximize your performance by showing you what the best systems do.

We know your security team is busy.

Well, at least they should be.

Do you know or are you unsure?

We bet their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

But they’re always falling behind too.

Why?

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the outdated guard tour system deployed for the past eight years.

You’re confident in their training – because you trained them.

You even moved them over to an “advanced” system that uses a mobile app for on-the-go operations like yours.

But, it seems like your team isn’t any happier and they’re still struggling.

Maybe your problem could be the new solution.

What do you think?

Many solution providers claim they’ve got the latest and greatest guard tour system.

That might be true for a moment.

But things change, and they change often.

You know this.

How many of these solutions providers have spent years working with security operations?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

The latest solution doesn’t always make it the best solution.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

It’s not easy to make software solutions for property operations.

It takes years of commitment and active listening to the industry and customers.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But, that also doesn’t mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then we’ll maximize your performance by showing you what your system needs.