24/7 Software Blog

Surely the Griswold family was in tears when Six Flags Magic Mountain’s mega wooden coaster, Colossus, closed in mid-August. So we can only imagine the heartache they experienced this Monday when they find out their “Wally World” dream coaster collapsed after a fire started on its lift hill.

Shortly after the ride closed in August workers began adding steel parts to the attraction to build a hybrid coaster for a 2015 reopen. During the early stages of the reformation, a fire reportedly sparked from a welder’s torch leading to the collapse of a portion of the roller coaster.

This leads us to our point. It’s old. It’s outdated and needed an overhaul…a major one. Colossus was the world’s fastest and tallest wooden roller coaster after opening in 1978. Yes, in 1978 – 36 years ago!

Waco, Texas has a new stadium in town, and it’s whopping. $266 million and just shy of two years later, McLane Stadium is the new powerhouse of a stadium for the Baylor Bears.

Anticipation for Baylor’s new treasure is high as it replaces the formerly recognized Baylor stadium, Floyd Casey Stadium. The new stadium has a capacity of 45,000 fans with expansion limits up to approximately 55,000 fans. The stadium also includes 39 suites, 74 lounge boxes, 1,200 outdoor club seats, 3,000 Baylor Line seating, and a student section for 6,700.

This season will not be lacking in exhilaration nor a shortage of memories. The demand for incident management with efficacy won’t be lacking either, because it’s a priority that goes beyond McLane Stadium and the Baylor campus, to stadium managers across the country.

Responding in a timely manner before an incident escalates or has a significant impact on the safety and security of spectators is a key concern for all athletic facility managers. Common incidents at sporting events that require swift action include fights, medical and maintenance issues, and spectator complaints. During a typical major college football game, there can be as many as 200 incidents reported — anything from toilets overflowing to fan ejections.

Currently, many venues and events lack the capability to track, communicate and manage incidents in real time, and are still relying on pen and paper or spreadsheets to record and track incidents without offering staff and guests a way to communicate to dispatchers or responders.

The problem of inadequate awareness, tracking, documentation and communication of incidents is a common challenge faced by facility and event managers in stadiums and arenas. One way to address this critical flaw in the security process is through the implementation of an incident management system. An IMS can accurately and digitally record, communicate, monitor and analyze incidents occurring at public assembly facilities. These systems also reduce a facility's overall exposure to liability, enhance the safety and security of guests, and better prepare a facility for a liability defense, when necessary. Such a platform not only quickly communicates incidents, but it can be easily accessed for future reference, analysis and liability defense.

Before IMS, there were no other web-based central repositories capable of capturing all incidents reported, whether by guests using texting systems, staff using radios or any other method of informing the dispatchers or responders of issues as they occur. While some of the major professional and collegiate teams and venues have adopted the technology, there remains a large void for many other facilities, due in part to a lack of knowledge about the value of incident management systems.

We lost a comedic genius Monday. Robin Williams left a legacy of impressions, laughter, tears, and memories that resonates with all of us.

Webster’s definition of legacy is simply “something transmitted by or received from an ancestor or predecessor or from the past.” What this definition doesn’t seem to address is the effect of a legacy. So many of us have been profoundly affected by the loss of a man that we didn’t meet, but his legacy had an impact on our lives. One merely hears the name ‘Robin Williams,’ and instantly a vast body of his work is recalled. Who can hear ‘Robin Williams’ and not smile?

This got us thinking. Thinking about upping our game, digging in and working even harder – teaching more, creating more – legacy.

What’s your legacy? Are you working to create a lasting impression for your staff as an event manager?

Instead, are you exhausted? Are you overwhelmed with responsibility? Do you know where to start? Don’t stress it. We’ll help you take this head on. Let’s get fired up!

Your team is tasked with conducting inspections for 200 suites, 160 bathrooms with 1,600 toilets, more equipment than you care to comment on, and around 300 concession points.

It’s clear you got your work cut out for you. And if you’re still using pen and paper…it’s going to be a long week.

We’re getting exhausted thinking about it.

Pen and Paper is Bad for Inspections (And Your Health)

Once upon a time, inspections of all types were conducted with pen and paper.

Are you hoping this fairy tale has a happy ending? Keep reading my friend, keep reading.

Here’s what’s clearly present, constant and invaluable: great inspections.

Whether it’s a bathroom for cleanliness, suite furniture for wear and tear, or a fire extinguisher for secure hardware, inspections need to be completed with the intent of providing a safe and secure setting for your fans.

And provide you with peace of mind. However, inspections are just a huge you know what.

The first pain is you have to develop the process: Who conducts the inspection? How do they conduct the inspection? What is being inspected? When or how often is the inspection?

Germany’s win over Brazil is hot off the press – and oh is it sizzling’.

We know this wasn’t a miracle. The unequivocal victory was quite unexpected though. Demonstrably Germany has a few tricks up their sleeve event managers can use.

Call the win an outlier. Call it sensational…or absolute World Cup history. We call it results. Anticipated results. (Well, for Germany at least.) A historical upset of this proportion certainly offers great lessons to be learned and we found two principles event managers will find valuable and usable.

The core: Preparation (plenty of it) and Execution.

Germany’s preparation was clearly apparent as they delivered eloquently and performed efficiently by their super-blended team (a collection of creative talent).

Who could miss it? They made it known on the pitch! That’s for sure. And we can be certain Germany’s performance will be starred as one of the greatest at any World Cup. To us it looked all too easy. Then again, that’s what mere perfection looks like.

When a guest comes to your facility is that what you look like?