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24/7 Software Blog

You gaze into the distance.

For a moment, you’re thoughtless.

You stare out of the operations center window into the adjacent parking lot.

Shouting relays throughout the room.

But, you remain quiet.

The overwhelming sensation of helplessness has reached its peak.

You’re stressed.

You’re tired – exhausted.

Your operation is always chasing the next incident, and you need a solution to get you out of this mess.

You’re running a reactive operation, and you know it.

Then, as soon as your thoughts leave your mind, they and the background noise crescendo.

It’s back to the reality in front of you.

“We’ve got to triage and handle the high priority incidents right now,” you tell your team.

“We’ve got to choose the most important at this point,” you continue.

Incidents are coming in but at a delayed rate.

Your team responds to an incident, and then another higher priority one is reported.

Your staff sees or hears of an incident several minutes after it has occurred.

This shortfall makes it challenging to respond efficiently.

You’re at a disadvantage.

Your teams are arriving on scene to incidents several minutes too late.

It’s leading to plenty of complaints.

You’re already expecting Monday morning to be a nightmare.

You’re struggling.

But, you’ve got to figure something out before your whole operation crumbles.

You don’t have a choice.

This is your responsibility.

You must fix it.

What are you going to do?

You need an increase in awareness, better resource management, and to gain operational insight to reduce your response times to incidents.

We’re going to show you how incident management systems can help you accomplish this challenge.

We’re going to show you how to be proactive.

Are you ready?

“It takes too long for us to respond to incidents on the other side of the property,” you mumble to yourself.

You’re struggling with your operation’s response times to incidents.

But, you don’t know how to resolve it.

You’re open to asking for help – but, you don’t know who to ask.

You know for a fact that there’s a problem but can’t seem to put your finger on a solution.

“Why are we taking so long to get from incident to issue to another incident?” you ask yourself.

This conundrum is exhausting. You’re ready to walk off a cliff in frustration but aren’t going to give up so easily.

You just want a way to answer the equation for response times, right?

Everyone would see you as the proactive leader you know you are. But, where do you even start?

This part is where we can help.

There is one solution that contains the requisites for faster response times to incidents that occur throughout your property.

The solution is an incident management system.

It’ll help you better manage your operation so you can understand what it takes to reduce response times.

Keep reading; in today’s article, we’re going to show you how to cut your response times with purpose and results you’ll notice.

We bet you’re wondering:

How can incident management systems reduce your response times to incidents?

Well, there are many ways.

Yet, today we’re going to focus on one major aspect – Awareness.

Why ‘Awareness’?

Think about it:

Your ability to be aware in your operation has many advantages for you. We’ll get to these.

We understand how important communication, documentation and analytics are, we created the ACDA Principle™.

But for today, we wanted to focus on your ability to know what’s going on at all times around your property. Most important, we want you to be able to manage it.