“Virtual reality — long touted as the next big thing in tech — hasn't taken off as a consumer product, but employers are embracing it as a more efficient and effective tool for on-the-job training,” writes Yuki Noguchi in their recent NPR article entitled “Virtual Reality Goes To Work, Helping Train Employees.”
According to Noguchi, “This year, Walmart is training more than 1 million employees using virtual reality. And moving companies, airlines, food processing and financial firms are all using VR in different ways. In the virtual world, cashiers are taught to show greater empathy, mechanics learn to repair planes and retail workers experience how to deal with armed robbery.”
“The sensory immersion is key to its effectiveness. Because things look and sound as if they were real, the brain processes virtual reality as though it were a real experience, says Stanford communication professor Jeremy Bailenson, who also founded the school's Virtual Human Interaction Lab,” the article explains.
"People learn by doing ... getting feedback on mistakes, and then repeating and iterating," Bailenson says in the NPR piece.
Noguchi shares, “Not every workplace situation is conducive to virtual reality training. Some tactile skills, for example, are better experienced in real life. But the technology is especially useful for training people for novel or emergency situations.”
This statement resonated with us.
We’re not pushing VR as your next medium for training.
Although it might work, we’re still advocates of life environment training and tabletop exercises that help you get the closest you can to the real experience – safely.
It also gives you the hands-on practice with your operations management software.
Keep reading; we’re sharing the benefits in this article, especially when it comes to improving performance.