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24/7 Software Blog

Do you always feel like you're the effect of what happens at your property?

Do you always seem reactive rather than proactive?

Do you wait for high priority incidents to occur knowing that they're going to knock you and your team completely off course?

It's got to be draining.

You probably feel like a kite dancing in a hurricane.

It's a symptom of your incidents managing you.

Does this sound familiar?

A call comes in that there's been a fight, and it quickly escalated.

Now, a few of your customers are injured.

It looks like a critical situation developing on your watch. Are you prepared?

Was the escalation of this fight a result of you not having proactive operations in place?

We know this example is fictional. But could this happen at your property?

Are you letting your incidents manage you?

We say 'letting' because you can take full control of your operation.

You can be proactive.

It's a choice. 

Yours.

It's a matter of choice, followed by the effort of your team to change the outcome of every incident that occurs on your property.

We're going to help you improve your operation, so you no longer feel like that kite.

Today, you're going to put the right solutions in place to manage your incidents – not the other way around.

The days of dial-up are gone.

Long gone.

But, operations are still using "technology" from the days of old.

Are you?

We hope not, but you probably are if you don't use real-time communications on your property.

Today's operational environment requires your team to be fast-acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But our question is this:

Why are you still running your operation as you did two years ago?

If that's a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2020, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2021 rolls around, and you're even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse, too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here's the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way, you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have incident management software for you.

Not only will it help resolve your staffing concerns, but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Our property is too small” is not only false but can become a very dangerous excuse.

It’s a significant challenge we face, especially when communicating with managers for smaller properties.

Incident types that happen in large properties can occur at small properties too. So, you may be small, but you have similar needs for managing.

Understanding how incident management mobile apps can enhance your operation is significant for your smaller property.

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it must be done today.

So, is your incident management affected by the lack of proactive communication?