Losing your possessions is a stressful experience.
Losing your possessions at a property that doesn’t use lost and found software increases stressful to overwhelming.
Can anything be worse than this?
Think about it for a moment, what would be your scariest possession to lose?
We would venture to say that losing your wallet, which contains much of your personal information, would be the most common and most terrifying possession to lose.
A wallet is a small thing, yet contains the most personal – and vulnerable – details of your life.
- Driver’s License/ID
- Medical Cards
- Debit Cards
- Credit Cards
These are standard items you would find in any wallet, and you might have more.
Lose your wallet, and your anxiety skyrockets!
First, simply the act of losing something is stressful.
Second, you have lost a possession that contains vital information about your life. It is a double whammy when you lose your wallet.
Can you imagine the despair your guests feel knowing they lost their wallet? Imagine how they feel not knowing they will get it back?
Not to mention, the stress thinking about their credit cards and debit card getting into the wrong hands; which crosses their mind hundreds of times.
It is a never-ending trauma that does not end until the wallet is found.
Put yourself in their shoes.
Probably going to be checking your credit or debit card accounts frequently to see if they have been depleted.
Whether you have ever lost your wallet or not, we know you can appreciate the gravity of this.
We understand, you cannot prevent dishonest guests from hijacking credit card accounts.
However, you can help your staff mitigate this situation.
Keep reading; we are going to share a clear customer service policy to give your guests an extra hand with their lost wallet woes.