Your number one goal is to enhance your customers’ experiences.
Do you agree?
They come to your property and expect to be treated well.
But, you want to exceed their expectations too. It’s in your blood.
You don’t want to settle or be complacent.
You want people to leave your property excited to come back for another round. You want them to want more.
You want them to remember the memories they’ve created here.
But, are you doing everything it takes? Yes, everything.
You’ve invested in important training and team building days for your employees.
You go to all the annual conferences in your industry to advance your knowledge as a proactive leader.
Everyone on your staff is world class.
All the issues and incidents taking place on your property are managed expertly. But, that’s still not enough.
Are you paying attention to the small things? We mean this in the literal sense.