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24/7 Software Blog

You’re a proactive leader.

Your staff matters to you, and so do your customers.

Not only do you want to be the best leader, but it’s also in your blood to provide everyone that walks onto your property the best experience possible.

You attend all the must-go-to conferences in your industry.

Customer safety and service is what you work so hard to manage day in and day out.

But, while your number one goal is to enhance the customers’ experience, we’ve got a question for you.

Are you doing everything it takes to exceed your customers’ expectations?

We know you don’t want to be complacent or rest on your laurels.

That’s certainly not in your nature.

But, what about the small details that reactive operations miss?

Are you catching those?

We’re talking about the actual small things: a customer’s Galaxy S9 or iPhone X, a purse or wallet or even someone’s umbrella.

It’s said big things come in small packages.

Well, these small “packages” of customer possessions have a significant impact on and meaning to their life.

These are the items they cannot and do not want to live without.

So, what happens if they lose one of their most prized possessions on your property? Do you have lost & found software ready to exceed their expectations?

“Yes, certainly. We can take care of that for you,” you respond to Shari over the phone.

Shari has requested a proposal to host an event on your property.

You have a lot going on during event days like today, but always have time to seed another possible sale.

“Of course,” you continue.

While you and Shari continue your conversation, Jason from your Executive team walks up to the counter with a cell phone.

He puts the cell phone behind the counter.

“Chris found this phone near men’s restroom 103-A,” he whispers to avoid interrupting you.

You nod from habit.

Eight minutes later, you finish your sales call with Shari.

As you reach for the stapler, you see the lost cellphone Jason left behind.

You grab the phone. “Shoot, what was this for,” you exclaim.

Because your department oversees the only lost and found location and you cannot recall who dropped this phone off on your counter, it’s your responsibility now.

Since you were focused on your conversation with Shari, you didn’t even see who brought the item over to you.

It is only one item but imagine the effect on your operation as more lost & found items make their way through your lost and found department.

It gets worse when the item doesn’t have details of where it was found or who found it.

How do you manage this?

How do you ensure all employees and departments are held accountable to get items back to customers?

Who could even be accountable in this scenario – besides you?

You have enough responsibility.

You don’t want poorly managed lost and found as a reason to tick off your customers.

Today, you need to employ lost and found software.

“Hello. How can I help you?” you say to the gentleman standing at the Lost and Found kiosk.

He anxiously replies, “Yes, my name is Mike Robertson.

I am looking for a lost iPhone X. I am sure you get these a lot but if I do not find it my boss is going to fire me.”

“Let me check,” you say as you head to the Lost and Found storage area.

You begin walking up and down the three aisles of unnamed boxes filled to the brim looking for an iPhone X.

This is your first day on the job. You are not familiar with how items are “organized.”

You walk for a good seven minutes before returning to the counter.

“Did you find it?” Mike stammers.

“I am sorry, I did look at the most recent return boxes. However, I could not find it,” you reply.

You take down Mike’s information because you are not sure what else you can do to help at this point.

Distraught, Mike thanks you and goes on his way.

Phones are a dime a dozen. Unfortunately, after a few short days, they lose their power making many of them unidentifiable.

Most end up being thrown out or donated.

What do you think the chances are for Mike to get his iPhone X back?

How do you feel knowing you could not help Mike because of an inefficient process? Is your Lost and Found process as disorganized as this?

It doesn’t have to be.

Use lost and found software to ensure your customers get their possessions back.

The loss of a personal item is painful.

But, it’s even worse when the property you’ve lost your possession on doesn’t use lost and found software.

Think about that anxiety for a moment.

You lose one of your most sacred possessions – your wallet.

Something which contains a lot of important items and information.

  • Your Driver’s License or ID
  • Medical Cards
  • Credit Cards
  • Debit Cards

All of this information and access for the taking if it ever got in the wrong hands.

Agree?

Between the anxieties of losing your wallet and the fear of a not-so-honest person getting their hands on your personal information – you’re praying the property has lost and found software.

Your customers rely on your customer service all of the time, and especially when they lose their prized possessions.

Keep reading; we’re going to help you take a policy some operations already use and augment it using a lost and found system.

Do you have a “storage room” for all lost and found items that’s really disorganized?

We bet this scenario caused your blood pressure to increase just from reading it.

You’d think by now that you’d have your lost and found situation under control.

But, you don’t.

It’s frustrating too because other projects keep moving to the top of your list.

OK, let’s stop for a moment and get this under control then.

It doesn’t take long.

In no time you can leverage lost & found software throughout your entire operation.

You can make the headache of managing lost and found items, claimed items, and all associated information easy.

There’s not much more to it – you just need a software solution to change your process.

Are you ready to be successful?

Great, let’s leverage some top-notch software!

It’s 9:00 AM and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities, so you can focus on your customers before anything else.