You’re a proactive leader.
Your staff matters to you, and so do your customers.
Not only do you want to be the best leader, but it’s also in your blood to provide everyone that walks onto your property the best experience possible.
You attend all the must-go-to conferences in your industry.
Customer safety and service is what you work so hard to manage day in and day out.
But, while your number one goal is to enhance the customers’ experience, we’ve got a question for you.
Are you doing everything it takes to exceed your customers’ expectations?
We know you don’t want to be complacent or rest on your laurels.
That’s certainly not in your nature.
But, what about the small details that reactive operations miss?
Are you catching those?
We’re talking about the actual small things: a customer’s Galaxy S9 or iPhone X, a purse or wallet or even someone’s umbrella.
It’s said big things come in small packages.
Well, these small “packages” of customer possessions have a significant impact on and meaning to their life.
These are the items they cannot and do not want to live without.
So, what happens if they lose one of their most prized possessions on your property? Do you have lost & found software ready to exceed their expectations?