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24/7 Software Blog

Your number one goal is to enhance your customers’ experiences.

Do you agree?

They come to your property and expect to be treated well.

But you want to exceed their expectations too. It’s in your blood.

You don’t want to settle or be complacent.

You want people to leave your property excited to come back for another round. You want them to want more.

You want them to remember the memories they’ve created here.

But, are you doing everything it takes? Yes, everything.

You’ve invested in important training and team building days for your employees.

You go to all the annual conferences in your industry to advance your knowledge as a proactive leader.

Everyone on your staff is world-class.

All the issues and incidents taking place on your property are managed expertly. But, that’s still not enough.

Are you paying attention to the small things? We mean this in the literal sense.

You know:

A customer’s wallet or purse, an umbrella or coat – the possessions that mean something to your customers.

It’s the stuff they feel they can’t and don’t want to live without.

Do you have lost and found software deployed for your property to mitigate this?

If not, let’s change that for the best.

You might be wondering:

Is there a cost-effective and efficient way for your airport to manage lost and found items and reunite visitors with their lost possessions?

You’re in the right place if you’ve ever asked yourself either question.

We understand the importance and value of lost and found software.

More importantly, we know how it can solve your airports lost and found problems.  

Now:

You’re reading this article which means you’re probably in the market for a software solution or at least recognize the need for a change on how your airport manages lost and found items.

Good news: you’re still in the right place.

We’re going to highlight the functionality, benefits, and value of a superior software solution – one that you’d want to implement throughout your airport property.

Have you ever wondered if there was an easier and less expensive way to enhance customer experience and build loyalty?

We sure have.

Because let’s be real, losing an item at a property is such a bummer for your customers.

Forget about the trek to find the Lost and Found department to report the lost item, which just feels like salt on a wound; or the problem for you to manage everyone’s lost and found property.

Losing a personal possession can affect your customers’ overall experience and how your staff manages this experience can impact it as well.

The important thing to know is solution providers understand your pain.

That’s why lost and found software for all types of properties exist.

Lost and found items are affecting your bottom line, whether you oversee security operations, multiple housing units, sports events, convention centers, hotels, music festivals, airports, or ski resorts.

This scenario happens at your property every day.

Barry from your security team picks up a lost cell phone near the restroom.

He brings it to your lost and found counter.

Jessie is already on the phone, whispers “thanks,” and Barry is back on his way.

Jessie takes the cell phone to the storage closet, dumps the cellphone in a plastic container marked “Cell Phones,” and gets back to the day’s critical tasks.

Eventually, one of your customers realized they'd lost their phone.

They call your property.

But, now you have a problem.

Do you know your problem?

You don’t track anything!

Running your lost & found department proves complicated.

It also causes customer services problems that you’re tired of dealing with all of the time.

But, it doesn’t have to be this way.

We get it; it’s easy to forget about lost or found items when there are so many more important things going on at your property.

It’s time for a change.

Today’s the day you upgrade your lost and found efforts.

Today is the day you choose software to boost your operation.

Trust us; it’ll prove beneficial because you’ll save time handling lost and found items, but you’ll also enhance your customer service.

We’re going to take you through the necessary components of lost & found software that gives you a stress-free way to get items back to customers.

Are you ready?

You’re a proactive leader.

Your staff matters to you, and so do your customers.

Not only do you want to be the best leader, but it’s also in your blood to provide everyone that walks onto your property the best experience possible.

You attend all the must-go-to conferences in your industry.

Customer safety and service is what you work so hard to manage day in and day out.

But, while your number one goal is to enhance the customers’ experience, we’ve got a question for you.

Are you doing everything it takes to exceed your customers’ expectations?

We know you don’t want to be complacent or rest on your laurels.

That’s certainly not in your nature.

But, what about the small details that reactive operations miss?

Are you catching those?

We’re talking about the actual small things: a customer’s Galaxy S9 or iPhone X, a purse or wallet or even someone’s umbrella.

It’s said big things come in small packages.

Well, these small “packages” of customer possessions have a significant impact on and meaning to their life.

These are the items they cannot and do not want to live without.

So, what happens if they lose one of their most prized possessions on your property? Do you have lost & found software ready to exceed their expectations?

“Yes, certainly. We can take care of that for you,” you respond to Shari over the phone.

Shari has requested a proposal to host an event on your property.

You have a lot going on during event days like today, but always have time to seed another possible sale.

“Of course,” you continue.

While you and Shari continue your conversation, Jason from your Executive team walks up to the counter with a cell phone.

He puts the cell phone behind the counter.

“Chris found this phone near men’s restroom 103-A,” he whispers to avoid interrupting you.

You nod from habit.

Eight minutes later, you finish your sales call with Shari.

As you reach for the stapler, you see the lost cellphone Jason left behind.

You grab the phone. “Shoot, what was this for,” you exclaim.

Because your department oversees the only lost and found location and you cannot recall who dropped this phone off on your counter, it’s your responsibility now.

Since you were focused on your conversation with Shari, you didn’t even see who brought the item over to you.

It is only one item but imagine the effect on your operation as more lost & found items make their way through your lost and found department.

It gets worse when the item doesn’t have details of where it was found or who found it.

How do you manage this?

How do you ensure all employees and departments are held accountable to get items back to customers?

Who could even be accountable in this scenario – besides you?

You have enough responsibility.

You don’t want poorly managed lost and found as a reason to tick off your customers.

Today, you need to employ lost and found software.