Do you invest a lot of time teaching your veteran or part time staff how to communicate effectively with guests?
With so many events each year – football, concerts, motorsports and corporate events – and constant turnover, you’re challenged with ensuring that front line staff properly interacts with guests.
We get it:
If they underperform it affects every area of your operation…ultimately affecting the whole organization.
How do you solve this guest services puzzle?
You have workers from all walks of life, with different skill sets and training experiences. Some are more seasoned than others, others have been exposed to more training and development, and some are brand new.
How do you empower your staff to effectively engage with your guests?
We know the answer and can’t wait to share it with you.
Today’s article is going to provide you with the framework of several useful techniques for communicating with your guests and delivering an exceptional guest experience at every touchpoint on game day.
It gets even better:
We have a great offer for you at the bottom of this article.
Paul Turner, award-winning director of event operations and security for AT&T Stadium and the Dallas Cowboys provided us with his “Two Minute Drill” for communicating effectively with guests.
All we ask is that you sign up for the blog so we can send you valuable information like this in the future.
Paul’s training materials that he was so kind to share with us, coupled with his original IAVM Stadiums Blog post were inspiration for today’s article. We thank him profusely for this information. (You might see some insights sprinkled in here and there from his original post.)
You’ve got tons of information ahead of you. Let’s not waste any more time.
Are you ready? Let’s dive in.
Oh, and never forget…in the end it’s all about your guests’ experience. From safety to security…every impression, every interaction – they all count!