How many people are on your team?
Is there a big difference in your staff to customer ratio?
If it’s around 15:1, you’re probably struggling to keep up with everything occurring on your property.
You’ve got incident calls coming into your operations center – one after another.
Now, that’s only your incidents.
Eight to 10 customer requests are coming in between each incident call.
Multiple food and beverage requests are causing a bottleneck in your operations right now.
Wheelchair requests are coming in too.
Being this busy is good, except when you can’t handle the demand.
Your team is challenged with mitigating the high frequency of incidents occurring.
But you already know this.
Your team is also struggling to handle customer requests.
The calls are so backed up people are complaining.
And that’s where things get ugly.
Some of your customers are even leaving – angry and frustrated.
There’s no differentiation between communication for incidents or customer requests.
Your operation can’t go on like this anymore.
Incident calls are taking priority, and so wheelchairs aren’t making it to your customers.
Routing all calls through one individual is creating is leading to more problems.
It’s becoming a snowball effect, and your operation is spiraling.
Your operation is breaking down when it should be moving proactively.
This shortfall leaves you feeling helpless.
How do you handle this, now?
What do you do to ensure you keep your poise and your team optimistic, even though you’re running behind the eight ball?
Thankfully, this scenario is not real – in this article.
But could you come back from this?
Keep reading; we’re going to show you how to stay ahead of it using request tracking software.