“Taxi,” you hear the guy to your left scream.
He’s waving his arm with hopes of getting the attention of a cab.
But, no luck.
Large groups of people rush the taxi line as the day ends.
Many of the customers are in groups of two or more.
They flood the available taxis leaving anyone riding solo struggling to catch a cab.
“Taxi,” you hear him again as he flares his arms.
Now he’s flustered.
As you’re about to walk over to help, someone from taxi services approaches him.
“Sir, would you like a cab,” he asks. “Yeah, I’ve been trying to wave one down, but they are all taken before I can get their attention,” the frustrated man responds.
“Would you like another drink before you leave,” asks the staff member.
Confused by the question, the man replies, “Sure, I could use one, why?”
“Give me your phone number, enjoy a beer at our restaurant, and I’ll hail a taxi for you,” Jerry, the staff member, suggests.
Jerry takes the man’s number and directs him to the restaurant still open to customers.
How’s this for customer service?
Are you wondering how Jerry can perform first-class customer service?
He uses the go-to solution proactive operations rely on to make customers happy before, during, and when your property closes for the day.
If his customers need something, he and his team get it done.
We have good news; you too can efficiently manage the needs and requests of your customers.
Keep reading because this article explains how to perform best in class customer service.