blg.png

24/7 Software Blog

Losing your possessions is a stressful experience.

Losing your possessions at a property that doesn’t use lost and found software increases stressful to overwhelming.

Can anything be worse than this?

Think about it for a moment; what would be your scariest possession to lose?

We would venture to say that losing your wallet, which contains much of your personal information, would be the most common and most terrifying possession to lose.

A wallet is a small thing, yet contains the most personal – and vulnerable – details of your life.

  • Driver’s License/ID
  • Cash
  • Medical Cards
  • Debit Cards
  • Credit Cards

These are standard items you would find in any wallet, and you might have more.

Lose your wallet and your anxiety skyrockets!

First, merely the act of losing something is stressful.

Second, you have lost a possession that contains vital information about your life. It is a double whammy when you lose your wallet.

Can you imagine the despair your customers feel knowing they lost their wallet? Imagine how they feel, not knowing they will get it back?

Not to mention the stress thinking about their credit cards and debit cards getting into the wrong hands, which crosses their mind hundreds of times.

It is a never-ending trauma that does not end until the wallet is found.

Put yourself in their shoes.

You are probably going to be checking your credit or debit card accounts frequently to see if they have been depleted.

Whether you have ever lost your wallet or not, we know you can appreciate the gravity of this.

We understand you cannot prevent dishonest customers from hijacking credit card accounts.

However, you can help your staff mitigate this situation.

Keep reading; we are going to share a clear customer service policy to give your customers an extra hand with their lost wallet woes.

Request tracking software is beneficial for any operation that needs to manage customer requests effectively.

From airports to entertainment venues, your customers will always need and want things – so you need to be ready to deliver with first-class professionalism.

You might already have a respectable handle on your customers’ requests.

You might even have a system in place that helps you exceed customer expectations with ease.

We’d say that’s excellent news!

But you can always improve.

If you believe you can use a little boost in the customer services arena, we’re going to show you how request tracking software can help you effectively deliver on customer requests.

It’ll let you keep track of and manage requests; that way, everyone can experience peace of mind at your property.

Trust us; this is the best way to look good while taking care of business.

It’s 9:00 AM, and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break-even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities so that you can focus on your customers before anything else.

Providing first-rate customer service is paramount.

We know it’s one of the top goals on your list.

We also know it is the top goal on your boss’s list.

The fan experience is essential to everyone’s livelihood.

You certainly can’t guarantee a win, perfect weather, or prevent car trouble on the way.

But you can and must deliver the highest level of service.

Face it.

You’re in the business of creating memories as much as your star players.

Preparing for and delivering to your customers a safe, clean, and friendly environment is fundamental to the fan experience and that’s the stuff that leaves customers wanting to return to your property for more events.

With your well-trained and dedicated team members, you can ‘make things happen’ at every point of contact with your customers.

For every location, every person on your team can affect a fan’s experience, positively or negatively.

Every impression, every interaction, they all count.

Do you invest a lot of time teaching your staff?

Now, do you invest enough time training them on how to communicate effectively with your customers?

With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff appropriately interacts with customers.

We know this is difficult.

If they underperform, it affects every area of your operation, which ultimately affects the whole organization.

To be frank: If your team fails to execute, then the entire property is a failure.

How do you solve this customer service puzzle?

You have workers from all walks of life, with different skill sets and training experiences.

Some are more seasoned than others, others have been exposed to more training and development, and some are brand new.

How do you empower your team to engage with your customers effectively?

We believe we know the answer – we can’t wait to share it with you.

Today’s article is going to provide you with the framework of several useful techniques for communicating with your customers.

You’ll also learn how to deliver exceptional customer experience at the most common touchpoints.

You’ve got tons of information ahead of you. So, let’s not waste any more time.

Are you ready? Let’s go!

Your number one goal is to enhance your customers’ experiences.

Do you agree?

They come to your property and expect to be treated well.

But you want to exceed their expectations too. It’s in your blood.

You don’t want to settle or be complacent.

You want people to leave your property excited to come back for another round. You want them to want more.

You want them to remember the memories they’ve created here.

But, are you doing everything it takes? Yes, everything.

You’ve invested in important training and team building days for your employees.

You go to all the annual conferences in your industry to advance your knowledge as a proactive leader.

Everyone on your staff is world-class.

All the issues and incidents taking place on your property are managed expertly. But, that’s still not enough.

Are you paying attention to the small things? We mean this in the literal sense.

You know:

A customer’s wallet or purse, an umbrella or coat – the possessions that mean something to your customers.

It’s the stuff they feel they can’t and don’t want to live without.

Do you have lost and found software deployed for your property to mitigate this?

If not, let’s change that for the best.