Your first event of the season is underway.
The house is packed.
You can feel the energy moving through the halls.
The sales team did a great job filling the seats – and your suites.
Every suite is full of excited customers.
But, you’re still nervous about service, even with all of today’s potential for revenue generation.
You know what’s going to happen an hour into the event once your VIPs and suite customers go through their food and beverages.
They’ll need more stuff.
But, your staff won’t be able to handle the influx of special customer requests coming through the phones.
How do you know this?
You don’t have a scalable way to handle requests.
If your staff is running around doing other important tasks, your customers will have to wait until they come back to their location to make any requests.
That’s right; your team can handle an average volume with their phones, radio, and a checklist.
But when the volume kicks up – things get overwhelming, and efficiency declines.
They forget things and lose track of what was completed.
Your VIPs call in, each time with more frustration.
You need to get your customer requests under control.
But, how can you do this?
You need request tracking software.
It lets you handle special customer requests with maximum efficiency.
Keep reading; we’ll break it down for you.