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24/7 Software Blog

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it must be done today.

So, is your incident management affected by the lack of proactive communication?

Communication among personnel is always a challenge.

The chaos that results from bad communication is stressful enough.

But the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning.

Sound familiar?

How do you take control of all the chaos?

How do you begin improving communication among all departments, personnel, and your entire organization while getting the details you need on time?

Poor communication can have disastrous consequences.

Agree?

It’s even worse when it accumulates and affects all areas of your operation.

Right?

Painful – we know.

But, don’t worry.

You can fix it.

Let’s first consider why there may be a breakdown.

Your experience in Proactive Operations got you the Director position at your new property.

It’s like any other event for your new team.

But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements.

So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

You look at your new operations manager, Chris.

“This radio traffic is the problem,” you tell him.

“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

Is your incident management bogged down by the lack of proactive communication?

Then, it’s time to change your approach – and reap the benefits of mobile apps.

“You did what?”

You snarl at your marketing manager.

Once again, the marketing team has oversold their sponsorships.

This error attacks your budget.

It forces you to be reactive.

But, what has you upset the most is that they decided to tell you this morning.

The morning of the event.

They’ve done this before, and you are tired of it.

“We need to fix this now,” you assert to Sarah, your marketing manager.

She apologizes for the breakdown in communication.

Her marketing specialist did not inform your team, but Sarah takes full responsibility.

“There has to be a way to improve communication throughout each department,” you say.

The two of you begin formulating concepts.

You must first understand what’s causing communication challenges before you can address how to improve it.

Keep reading; this article will help you identify where there might be a breakdown.

Then, you’ll learn how to fix it.

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

“There aren't very many scientists who achieved rock star status. Stephen Hawking, who has died at the age of 76, family members told British media early Wednesday, was definitely a contender,” writes Joe Palca in their latest NPR article entitled “Stephen Hawking, Who Awed Both Scientists And The Public, Dies.”

"He was a great scientist and an extraordinary man whose work and legacy will live on for many years,’ the family statement said, according to The Guardian. ‘His courage and persistence with his brilliance and humour inspired people across the world. He once said, 'It would not be much of a universe if it wasn't home to the people you love.' We will miss him forever," Palca’s article continues.

According to the NPR article, “Hawking was probably the best-known scientist in the world. He was a theoretical physicist whose early work on black holes transformed how scientists think about the nature of the universe.”

“But his fame wasn't just a result of his research. Hawking, who had a debilitating neurological disease that made it impossible for him to move his limbs or speak, was also a popular public figure and best-selling author. There was even a biopic about his life, The Theory of Everything, that won an Oscar for the actor, Eddie Redmayne, who portrayed Hawking,” explains Palca.

Today, we remember Stephen Hawking.

We celebrate his life, recognize his achievements, and remember the impact he made on the scientific community – and the world.

From his sense of humor to how he reshaped our understanding of physics, Hawking awed all of us.

So, as we remember him and reflect on how he impacted our lives, we have a question for you:

  • Have you and do you continue to awe your customers?

It’s an important question because it’ll shape the legacy you leave behind one day.

Let’s work together to create an environment on your property that leads to customer memories you can be proud of every day.