Your experience in Proactive Operations got you the Director position at your new property.
It’s like any other event for your new team.
But, a whole new world for you.
It’s your shot to prove what you can do.
You were hired to make efficiency improvements.
So, you’re charged with employing Proactive Operations here.
But, you’re not sure what to expect today.
Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.
You notice something unusual but wait a little longer to diagnose the issue.
More calls come in.
This property has many more incidents than your former property, but they use the same resources.
“Jim, we have a wet spill at…,” you hear over the radio.
Everyone is moving around the channels attempting to get some clarity.
You listen to the radio but are struggling to collect needed information.
“That’s the problem,” you exclaim.
You look at your new operations manager, Chris.
“This radio traffic is the problem,” you tell him.
“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.
“We have too many incidents to communicate and manage,” you continue.
But, you know what to do.
“We’re getting mobile apps,” you assert.
Is your incident management bogged down by the lack of proactive communication?
Then, it’s time to change your approach – and reap the benefits of mobile apps.