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24/7 Software Blog

Communication among personnel is a leading factor in the success - or failure - of your operation.

Your team needs to be in unison, or things won’t run smoothly.

Stress caused by lousy communication is overwhelming in itself.

We’re sure the long-term effects reflect poorly on your bottom line too.

We always talk about controlling chaos, but in this article, we’re going to skip that concept and jump right into something even more critical.

How do you create order in the midst of your already established chaos?

How do you improve communication among all your personnel while getting the details you need on time?

Bad communication will have devastating consequences on an operation.

Do you agree?

When the problem goes for an extended length of time without being handled, it accumulates and then affects every aspect of your operation – negatively.

But before we fix it, we’re going to establish the root of your communication problems.

We need to understand where the breakdown is and what is associated with each and every factor of it.

It’s how you’ll achieve Proactive Operations.

Do you invest a lot of time teaching your staff?

Now, do you invest enough time training them on how to communicate effectively with your customers?

With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff appropriately interacts with customers.

We know this is difficult.

If they underperform, it affects every area of your operation, which ultimately affects the whole organization.

To be frank: If your team fails to execute, then the entire property is a failure.

How do you solve this customer service puzzle?

You have workers from all walks of life, with different skill sets and training experiences.

Some are more seasoned than others, others have been exposed to more training and development, and some are brand new.

How do you empower your team to engage with your customers effectively?

We believe we know the answer – we can’t wait to share it with you.

Today’s article is going to provide you with the framework of several useful techniques for communicating with your customers.

You’ll also learn how to deliver exceptional customer experience at the most common touchpoints.

You’ve got tons of information ahead of you. So, let’s not waste any more time.

Are you ready? Let’s go!

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it must be done today.

So, is your incident management affected by the lack of proactive communication?

Communication among personnel is always a challenge.

The chaos that results from bad communication is stressful enough.

But the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning.

Sound familiar?

How do you take control of all the chaos?

How do you begin improving communication among all departments, personnel, and your entire organization while getting the details you need on time?

Poor communication can have disastrous consequences.

Agree?

It’s even worse when it accumulates and affects all areas of your operation.

Right?

Painful – we know.

But, don’t worry.

You can fix it.

Let’s first consider why there may be a breakdown.

Your experience in Proactive Operations got you the Director position at your new property.

It’s like any other event for your new team.

But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements.

So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

You look at your new operations manager, Chris.

“This radio traffic is the problem,” you tell him.

“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

Is your incident management bogged down by the lack of proactive communication?

Then, it’s time to change your approach – and reap the benefits of mobile apps.

“You did what?”

You snarl at your marketing manager.

Once again, the marketing team has oversold their sponsorships.

This error attacks your budget.

It forces you to be reactive.

But, what has you upset the most is that they decided to tell you this morning.

The morning of the event.

They’ve done this before, and you are tired of it.

“We need to fix this now,” you assert to Sarah, your marketing manager.

She apologizes for the breakdown in communication.

Her marketing specialist did not inform your team, but Sarah takes full responsibility.

“There has to be a way to improve communication throughout each department,” you say.

The two of you begin formulating concepts.

You must first understand what’s causing communication challenges before you can address how to improve it.

Keep reading; this article will help you identify where there might be a breakdown.

Then, you’ll learn how to fix it.