“Yes, certainly. We can take care of that for you,” you respond to Shari over the phone.
Shari has requested a proposal to host an event on your property.
You have a lot going on during event days like today, but always have time to seed another possible sale.
“Of course,” you continue.
While you and Shari continue your conversation, Jason from your Executive team walks up to the counter with a cell phone.
He puts the cell phone behind the counter.
“Chris found this phone near men’s restroom 103-A,” he whispers to avoid interrupting you.
You nod from habit.
Eight minutes later, you finish your sales call with Shari.
As you reach for the stapler, you see the lost cellphone Jason left behind.
You grab the phone. “Shoot, what was this for,” you exclaim.
Because your department oversees the only lost and found location and you cannot recall who dropped this phone off on your counter, it’s your responsibility now.
Since you were focused on your conversation with Shari, you didn’t even see who brought the item over to you.
It is only one item but imagine the effect on your operation as more lost & found items make their way through your lost and found department.
It gets worse when the item doesn’t have details of where it was found or who found it.
How do you manage this?
How do you ensure all employees and departments are held accountable to get items back to customers?
Who could even be accountable in this scenario – besides you?
You have enough responsibility.
You don’t want poorly managed lost and found as a reason to tick off your customers.
Today, you need to employ lost and found software.