24/7 Software Blog

“Does anyone have any last-minute questions?” you say to your team.

Most of the group begin shaking their heads. You get the indication that everyone is on board with the action plan.

Tonight’s event starts in seven minutes.

You make your way to the operations center where your team is waiting for you.

Your Operations Manager, Terry, joins you in the Operations Center. You require all your supervisors to be in there at event start.

They usually get pulled out for other calls.

But, you like to do a quick meeting to kick off each event. This ensures everyone is on the same page.

“Hi, Susan,” you say to your director of customer experience, and you walk through the door. “Hey, Steve!” you shout to one of your operations coordinators.

After a few more greetings and a communications check with the rest of your team, the room gets quiet.

The event starts.

Issue and incident calls come in before most events start. But, the velocity of calls picks up once the customers congregate into the building.

A couple of hours of standard incident calls – wet spills, unruly spectators – go by without a hitch.

Everyone is on top of his or her game. Nothing seems to be slipping through the cracks.

But, in an instant, that all changes. Your team receives an incoming call that causes you to get involved quickly.

A customer reported to one of your employees that they identified two of your staff drinking beer while on duty.

You rush to meet your supervisor at the location.

Unfortunately, because the customer had to search for an employee to report the issue, the two employees are gone.

The customer is only able to identify that they were in uniforms. After checking the surveillance cameras, it is hard to distinguish who the employees are or to prove they were drinking.

How frustrated does this make you? How do you feel knowing that you have unruly, dishonest employees working for your operation?

You can change your process, so you do not have to be frustrated. You can be proactive. You can eliminate this burden and catch them in the act.

Use text communication to find the problem employees creating an unpleasant image of professionalism for your operation.

Keep reading; we are going to share how implementing one of these software solutions outperforms what you are doing now.

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from the constant turnover. Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

If you were asked by your peers to offer them recommendations on how to run their operation, what would you tell them?

Would you know which software is most useful in running a security services operation to its fullest potential?

Are you not sure? Keep reading; we’ve got you covered.

Two software solutions are critical for security services to implement: a proactive incident management system and a streamlined guard tour system.

Unfortunately, we find too many organizations that are either using less than par incident management and guard tour systems or nothing at all.

Incident management and guard tour systems are two must-know software solutions implemented by world-class organizations.

These companies want to increase their competitive advantage.

So, how do you measure up?

You’re driving home from your most recent event.

Thinking.

Pondering.

Analyzing.

How did it go?

There were a few unexpected incidents, and you were not ready for them.

Those poor part-timers looked petrified by the rush of people during the lightning storm.

You should’ve gone over what exactly to do during a severe weather incident.

Tonight was a little too chaotic for your taste. What to do, what to do?

What do you do?

When was the last time you had similar thoughts running through your mind after an event?

It must be troubling to experience this on a regular basis knowing there’s more to come.

You use analytics to better respond to incidents. But, how do you train your employees to better respond to all these incidents you’re aware of?

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

“A Wisconsin company is offering to implant tiny radio-frequency chips in its employees – and it says they are lining up for the technology,” according to Merrit Kennedy’s recent NPR article entitled “Wisconsin Company Offers To Implant Chips In Its Employees.”

Kennedy writes that “the idea is a controversial one, confronting issues at the intersection of ethics and technology by essentially turning bodies into bar codes. Three Square Market, also called 32M, says it is the first U.S. company to provide the technology to its employees.”

“The company manufactures self-service ‘micro markets’ for office break rooms. It said in a press release that obtaining a chip is optional, but expects that about 50 employees will take part,” explains the NPR piece.

Kennedy continues, “Employees who have the rice-grain-sized RFID chip implanted between their thumb and forefinger can then use it ‘to make purchases in their break room micro market, open doors, login to computers, use the copy machine,’ 32M said.”

According to the article, “CEO Todd Westby said that the company believes the technology will soon be ubiquitous.”

Here’s the quote from Kennedy’s article: