The same issue keeps happening.
Day 1: “Where’s the resolution for this incident?”
Day 2: “Where’s the resolution for this incident?”
Day 247: “Where’s the resolution for this incident?”
You’ve had the same issue pop up for the last 247 days – so far.
And, did you even notice before we just brought it up?
If you did, what do you think cause you to miss it?
Could it have been that it’s such a small concern you probably didn’t think to consider its long-term impact on your operation?
If you didn’t catch it – that’s fine.
But, this small problem might be causing (or amplifying) a big problem in your operation.
Oh, we’re not done yet.
Your problem won’t fix itself.
Day 248: “Where’s the…”
You stop mid-sentence.
You just realized – for the first time – you’ve been asking this question to Kim, your operations manager.
You’re not sure how long either (248 days), but you know it has been a while.
And, long enough that Kim’s response is now a habit.
“I’ve got it written on my notes. Here you go,” she replies as she hands you her notebook without looking.
You assert, “we’ve got to stop this.”
So, what is your next step? Do you know how to improve this part of your process?
Keep reading; we’re going to share how using the Kaizen methodology to remove ‘waste’ like this from your operation.
It’ll support your efforts to achieve Proactive Operations and maximize your performance every day.